Customs Clearance Needed – Action Required
International customs notification.
Preview
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</style></head><body style="background-color:rgb(249,250,251);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">Action needed: Your shipment to Amsterdam requires customs documents to continue its journey.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(249,250,251);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;margin-bottom:2rem;margin-top:2rem"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-top-left-radius:1rem;border-top-right-radius:1rem;padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem;border-bottom-style:solid;border-bottom-width:1px;border-color:rgb(243,244,246)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:2.5rem"><img alt="ShipTrack Global logo" height="36" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none;border-radius:0.5rem" width="36"/></td><td data-id="__react-email-column"><p style="font-size:1rem;line-height:1.5;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-left:0.75rem;margin-top:0rem;margin-bottom:0rem;margin-right:0rem">ShipTrack Global</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-left:0.75rem;margin-top:0rem;margin-bottom:0rem;margin-right:0rem">International Logistics</p></td><td data-id="__react-email-column" style="text-align:right"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Order #SHT-20260418-7742</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding:0rem"><tbody><tr><td><img alt="Aerial view of cargo plane flying over clouds representing international shipping" height="280" src="/static/images/library/travel-airplane-window.png" style="display:block;outline:none;border:none;text-decoration:none;width:100%;object-fit:cover;max-width:100%" width="600"/></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem"><tbody><tr><td><h1 style="color:rgb(16,24,40);font-size:1.5rem;line-height:1.25;font-weight:600;margin:0rem;margin-bottom:0.75rem">Your shipment needs a little help clearing customs</h1><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Estimated arrival: Amsterdam, Netherlands — May 3, 2026</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Hi Sarah, we hope your day is going well. We are writing with a quick update on your international shipment currently en route from Chicago, IL to Amsterdam, Netherlands. Your package is making great progress and is almost there — we just need a small bit of help from you to keep things moving smoothly.</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Dutch customs authorities have flagged your shipment for a standard documentation review. This is a routine process for international packages of this nature, and there is nothing to worry about. Once we receive your documents, our team will handle the rest and your shipment will be on its way within 1 to 2 business days.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);margin-right:2rem;margin-left:2rem;border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.5rem;padding-top:1.5rem;margin-bottom:0rem"><tbody><tr><td><h2 style="color:rgb(30,41,57);font-size:1rem;line-height:1.5;font-weight:600;margin:0rem;margin-bottom:1rem">Documents required for clearance</h2><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.75rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><div style="width:8px;height:8px;border-radius:50%;background-color:#3B82F6;margin-top:6px"></div></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:600">Commercial Invoice</span> — A detailed invoice listing item descriptions, quantities, and declared values for all goods in the shipment.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.75rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><div style="width:8px;height:8px;border-radius:50%;background-color:#3B82F6;margin-top:6px"></div></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:600">Packing List</span> — A complete breakdown of package contents, dimensions, and total weight as declared at the time of shipping.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.75rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><div style="width:8px;height:8px;border-radius:50%;background-color:#3B82F6;margin-top:6px"></div></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:600">Certificate of Origin</span> — An official document certifying the country in which the shipped goods were manufactured or produced.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><div style="width:8px;height:8px;border-radius:50%;background-color:#3B82F6;margin-top:6px"></div></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:600">Import Permit (if applicable)</span> — Required for regulated or restricted goods. Please check with your customs broker if you are unsure whether this applies.</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:1.5rem;padding-bottom:0.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="border-left:3px solid #3B82F6;padding-left:16px"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">To avoid any storage fees or delays, please upload your documents by<!-- --> <span style="font-weight:600;color:#1D4ED8">Friday, April 25, 2026</span>. Our customs team is standing by and will begin processing your submission immediately upon receipt.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:1.5rem;padding-bottom:2rem;text-align:center"><tbody><tr><td><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Uploading is quick and secure. Our document portal uses end-to-end encryption and accepts PDF, JPG, and PNG files up to 20MB each. If you have any trouble or questions along the way, our support team is always happy to help.</p><a href="https://shiptrackglobal.com/upload/SHT-20260418-7742" style="line-height:100%;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:#3B82F6;color:#ffffff;border-radius:8px;padding:14px 32px;font-size:15px;font-weight:600;padding-top:14px;padding-right:32px;padding-bottom:14px;padding-left:32px" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:21" hidden>    </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:10.5px">Upload Documents</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>    ​</i><![endif]--></span></a><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:1rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">This secure link is unique to your shipment and expires on April 25, 2026.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);margin-right:2rem;margin-left:2rem;border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem;margin-bottom:0rem"><tbody><tr><td><h2 style="color:rgb(30,41,57);font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;margin:0rem;margin-bottom:1rem;text-transform:uppercase;letter-spacing:0.025em">Shipment Summary</h2><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Tracking Number</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">SHT-20260418-7742</p></td><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Status</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(59,130,246);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Customs Hold</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:0.75rem;margin-top:0.75rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Origin</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Chicago, IL, USA</p></td><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Destination</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Amsterdam, Netherlands</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:1.5rem;padding-bottom:1rem"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;text-align:center;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Questions? Our team is here for you. Reach us at<!-- --> <a href="mailto:support@shiptrackglobal.com" style="color:#3B82F6;text-decoration-line:none;text-decoration:none;font-weight:600" target="_blank">support@shiptrackglobal.com</a> <!-- -->or call<!-- --> <a href="tel:+18005748200" style="color:#3B82F6;text-decoration-line:none;text-decoration:none;font-weight:600" target="_blank">+1 800 574 8200</a> <!-- -->Monday through Friday, 8am to 6pm CST.</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-right:2rem;margin-left:2rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:1rem;padding-bottom:2rem;border-bottom-right-radius:1rem;border-bottom-left-radius:1rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="text-align:center"><a href="https://shiptrackglobal.com/track" style="color:#6B7280;text-decoration-line:none;font-size:12px;text-decoration:none;margin-right:16px" target="_blank">Track Shipment</a><a href="https://shiptrackglobal.com/help" style="color:#6B7280;text-decoration-line:none;font-size:12px;text-decoration:none;margin-right:16px" target="_blank">Help Center</a><a href="https://shiptrackglobal.com/privacy" style="color:#6B7280;text-decoration-line:none;font-size:12px;text-decoration:none;margin-right:16px" target="_blank">Privacy Policy</a><a href="https://shiptrackglobal.com/unsubscribe" style="color:#6B7280;text-decoration-line:none;font-size:12px;text-decoration:none" target="_blank">Unsubscribe</a></td></tr></tbody></table><p style="font-size:0.75rem;line-height:1.625;color:rgb(153,161,175);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">ShipTrack Global, Inc. — 400 N Michigan Ave, Suite 1200, Chicago, IL 60611, USA</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);text-align:center;margin:0rem;margin-top:0.25rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">© 2026 ShipTrack Global. All rights reserved.</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(209,213,220);text-align:center;margin:0rem;margin-top:0.5rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">You are receiving this email because a shipment is registered under your account. This is a transactional notification and cannot be unsubscribed from while your shipment is active.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>