Fraud Protection – We Caught a Fraudulent Charge

Fraud resolution email.

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  </style></head><body style="background-color:rgb(255,255,255);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">Important: We detected and reversed a fraudulent charge on your account. Your new card is on its way.<div> ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏ ‌​‍‎‏</div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(255,255,255);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,&quot;Apple Color Emoji&quot;,&quot;Segoe UI Emoji&quot;,&quot;Segoe UI Symbol&quot;,&quot;Noto Color Emoji&quot;"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(193,0,7);padding-bottom:0.5rem;padding-top:0.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1rem;padding-left:1rem"><tbody><tr style="width:100%"><td><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(255,255,255);text-align:center;margin:0rem;letter-spacing:0.1em;text-transform:uppercase;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Security Alert — Action Has Been Taken</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(193,0,7);padding-top:2rem;padding-bottom:0rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="Company Logo" height="36" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="140"/></td><td align="right" data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(255,201,201);margin:0rem;text-transform:uppercase;letter-spacing:0.05em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Account Security</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(193,0,7);padding-top:2rem;padding-bottom:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><div style="border-left:4px solid #fca5a5;padding-left:20px"><h1 style="color:rgb(255,255,255);font-size:2.25rem;line-height:1.25;font-weight:700;margin:0rem">Fraudulent Charge<br/>Detected and Reversed</h1><p style="font-size:1rem;line-height:1.625;color:rgb(255,226,226);margin-top:1rem;margin-bottom:0rem">We identified suspicious activity on your account and took immediate action to protect you. A full refund has been applied and a replacement card is already in transit.</p></div><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-top:2rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><a href="#" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:rgb(255,255,255);color:rgb(193,0,7);font-weight:700;font-size:0.875rem;padding-right:32px;padding-left:32px;padding-bottom:16px;padding-top:16px;border-radius:0;text-decoration-line:none;text-transform:uppercase;letter-spacing:0.05em" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:24" hidden>&#8202;&#8202;&#8202;&#8202;</i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:12px">View Details</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>&#8202;&#8202;&#8202;&#8202;&#8203;</i><![endif]--></span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><h2 style="color:rgb(193,0,7);font-size:1.5rem;line-height:1.3333333333333333;font-weight:700;margin:0rem;margin-bottom:0.5rem;text-transform:uppercase;letter-spacing:0.025em">Incident Summary</h2><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,201,201);margin-bottom:1.5rem;margin-top:0.5rem"/><div style="background-color:#fef2f2;border:1px solid #fecaca;border-radius:2px;padding:24px"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Detection Date</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">January 14, 2026</p></td><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Detection Time</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">03:47 AM EST</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,226,226);margin-bottom:1rem;margin-top:1rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Fraudulent Charge</p><p style="font-size:1.25rem;line-height:1.4;color:rgb(193,0,7);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">$348.00</p></td><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Refund Status</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(0,130,54);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Fully Reversed</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,226,226);margin-bottom:1rem;margin-top:1rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Merchant Listed</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">ONLX-RETAIL-9842</p></td><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Transaction Location</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Unknown / Unverified</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,226,226);margin-bottom:1rem;margin-top:1rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Affected Card</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Visa ending in 4821</p></td><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Card Status</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(193,0,7);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Permanently Cancelled</p></td></tr></tbody></table></div></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><h2 style="color:rgb(193,0,7);font-size:1.5rem;line-height:1.3333333333333333;font-weight:700;margin:0rem;margin-bottom:0.5rem;text-transform:uppercase;letter-spacing:0.025em">What Happened</h2><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,201,201);margin-bottom:1.5rem;margin-top:0.5rem"/><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">On January 14, 2026, our automated fraud monitoring system flagged an unusual transaction on your account. The charge of $348.00 originated from an unrecognized merchant identifier and was processed at a time and location inconsistent with your established spending patterns.</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Our fraud detection algorithms cross-referenced multiple data signals — including device fingerprinting, geolocation data, and behavioral analytics — and determined with high confidence that this transaction was not initiated by you. The charge was placed on immediate hold within minutes of processing.</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Our security team conducted a secondary manual review, confirmed the fraudulent nature of the charge, and escalated the case for full remediation. No further unauthorized transactions were identified on your account during this review period.</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><h2 style="color:rgb(193,0,7);font-size:1.5rem;line-height:1.3333333333333333;font-weight:700;margin:0rem;margin-bottom:0.5rem;text-transform:uppercase;letter-spacing:0.025em">Actions We Have Taken</h2><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(255,201,201);margin-bottom:1.5rem;margin-top:0.5rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px;vertical-align:top"><div style="background-color:#b91c1c;color:#ffffff;width:32px;height:32px;border-radius:2px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;line-height:32px;text-align:center">1</div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:12px"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-left:0rem;margin-right:0rem">Charge Flagged and Held</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">The fraudulent transaction was flagged by our real-time monitoring system and placed on hold before it could fully settle. This prevented the funds from leaving your account permanently.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px;vertical-align:top"><div style="background-color:#b91c1c;color:#ffffff;width:32px;height:32px;border-radius:2px;font-weight:700;font-size:14px;line-height:32px;text-align:center">2</div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:12px"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-left:0rem;margin-right:0rem">Full Refund Applied</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">A full reversal of $348.00 has been applied to your account. Depending on your bank&#x27;s processing times, the credit may take 3 to 5 business days to appear in your available balance, though in many cases it reflects within 24 hours.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px;vertical-align:top"><div style="background-color:#b91c1c;color:#ffffff;width:32px;height:32px;border-radius:2px;font-weight:700;font-size:14px;line-height:32px;text-align:center">3</div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:12px"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-left:0rem;margin-right:0rem">Compromised Card Cancelled</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Your Visa card ending in 4821 has been permanently deactivated to prevent any further unauthorized use. The card number, expiration date, and CVV associated with this card are now invalid and cannot be used for future transactions.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px;vertical-align:top"><div style="background-color:#b91c1c;color:#ffffff;width:32px;height:32px;border-radius:2px;font-weight:700;font-size:14px;line-height:32px;text-align:center">4</div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:12px"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-left:0rem;margin-right:0rem">Replacement Card Dispatched</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">A new card with a fresh card number has been issued and dispatched via standard mail. You can expect to receive your replacement card within 5 to 7 business days. Expedited delivery options are available through your account settings.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px;vertical-align:top"><div style="background-color:#b91c1c;color:#ffffff;width:32px;height:32px;border-radius:2px;font-weight:700;font-size:14px;line-height:32px;text-align:center">5</div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:12px"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(16,24,40);font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-left:0rem;margin-right:0rem">Case Filed with Fraud Division</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">This incident has been formally reported to our internal fraud investigation division and relevant card network partners. A case reference number has been generated for your records and is available in your account portal.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(193,0,7);padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><h2 style="color:rgb(255,255,255);font-size:1.5rem;line-height:1.3333333333333333;font-weight:700;margin:0rem;margin-bottom:0.5rem;text-transform:uppercase;letter-spacing:0.025em">Recommended Next Steps</h2><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(251,44,54);margin-bottom:1.5rem;margin-top:0.5rem"/><p style="font-size:1rem;line-height:1.625;color:rgb(255,226,226);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">While we have resolved the immediate issue, there are several steps we recommend you take to further secure your account and prevent future incidents.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="vertical-align:top;width:20px;padding-top:2px"><div style="width:6px;height:6px;background-color:#fca5a5;border-radius:50%;margin-top:6px"></div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:10px"><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,255,255);margin:0rem;font-weight:700;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Review Your Recent Transactions</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,226,226);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Log in to your account and review all transactions from the past 60 days. If you notice any other charges you do not recognize, report them immediately using the dispute tool in your dashboard.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="vertical-align:top;width:20px;padding-top:2px"><div style="width:6px;height:6px;background-color:#fca5a5;border-radius:50%;margin-top:6px"></div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:10px"><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,255,255);margin:0rem;font-weight:700;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Update Saved Payment Methods</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,226,226);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">If your old card number was saved with any subscription services, online retailers, or recurring billing platforms, update those payment methods once your new card arrives to avoid service interruptions.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="vertical-align:top;width:20px;padding-top:2px"><div style="width:6px;height:6px;background-color:#fca5a5;border-radius:50%;margin-top:6px"></div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:10px"><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,255,255);margin:0rem;font-weight:700;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Enable Two-Factor Authentication</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,226,226);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">If you have not already done so, we strongly recommend enabling two-factor authentication on your account. This adds an additional layer of verification for logins and high-value transactions.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="vertical-align:top;width:20px;padding-top:2px"><div style="width:6px;height:6px;background-color:#fca5a5;border-radius:50%;margin-top:6px"></div></td><td data-id="__react-email-column" style="vertical-align:top;padding-left:10px"><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,255,255);margin:0rem;font-weight:700;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Set Up Transaction Alerts</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(255,226,226);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Configure real-time push notifications or SMS alerts for all transactions above a threshold you define. Instant alerts allow you to identify and report suspicious activity before it escalates.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-bottom:3rem;padding-top:3rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><div style="border-top:4px solid #b91c1c;padding-top:32px;text-align:center"><h2 style="color:rgb(16,24,40);font-size:1.5rem;line-height:1.3333333333333333;font-weight:700;margin:0rem;margin-bottom:0.75rem">Review Your Full Incident Report</h2><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:2rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Your account portal contains a complete breakdown of this incident, including the full transaction record, refund confirmation, your new card delivery status, and your assigned case reference number. All information is available securely in your dashboard.</p><a href="#" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:rgb(193,0,7);color:rgb(255,255,255);font-weight:700;font-size:0.875rem;padding-right:40px;padding-left:40px;padding-bottom:16px;padding-top:16px;border-radius:0;text-decoration-line:none;text-transform:uppercase;letter-spacing:0.05em" target="_blank"><span><!--[if mso]><i style="mso-font-width:500%;mso-text-raise:24" hidden>&#8202;&#8202;&#8202;&#8202;</i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:12px">View Details</span><span><!--[if mso]><i style="mso-font-width:500%" hidden>&#8202;&#8202;&#8202;&#8202;&#8203;</i><![endif]--></span></a><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin-top:0rem;margin:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">You can also reach our fraud support team directly at<!-- --> <a href="mailto:fraud@company.com" style="color:rgb(193,0,7);text-decoration-line:none;font-weight:700" target="_blank">fraud@company.com</a> <!-- -->or call<!-- --> <a href="tel:+18005550199" style="color:rgb(193,0,7);text-decoration-line:none;font-weight:700" target="_blank">1-800-555-0199</a>, available 24 hours a day, 7 days a week.</p></div></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-bottom:1.5rem;padding-top:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><div style="border:1px solid #e5e7eb;border-left:4px solid #b91c1c;padding:16px 20px;background-color:#ffffff"><p style="font-size:0.75rem;line-height:1.625;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:700;color:#374151">Security Notice:</span> We will never ask for your full card number, PIN, password, or one-time passcode via email, phone, or text message. If you receive any communication requesting this information, do not respond and report it to our security team immediately. This email was sent to you because suspicious activity was detected on your account. It does not require a reply.</p></div></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(16,24,40);padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;padding-right:1.5rem;padding-left:1.5rem"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><img alt="Company Logo" height="30" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none;margin-right:auto;margin-left:auto;filter:brightness(0) invert(1);opacity:0.7" width="120"/></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="#" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.75rem;margin-left:0.75rem" target="_blank">Privacy Policy</a><a href="#" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.75rem;margin-left:0.75rem" target="_blank">Terms of Service</a><a href="#" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.75rem;margin-left:0.75rem" target="_blank">Security Center</a><a href="#" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.75rem;margin-left:0.75rem" target="_blank">Contact Support</a></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(54,65,83);margin-bottom:1.5rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="#" style="color:#067df7;text-decoration-line:none;margin-right:0.5rem;margin-left:0.5rem;display:inline-block" target="_blank"><img alt="Twitter" height="24" src="https://placehold.in/24x24@2x.png/6B7280" style="display:block;outline:none;border:none;text-decoration:none" width="24"/></a><a href="#" style="color:#067df7;text-decoration-line:none;margin-right:0.5rem;margin-left:0.5rem;display:inline-block" target="_blank"><img alt="LinkedIn" height="24" src="https://placehold.in/24x24@2x.png/6B7280" style="display:block;outline:none;border:none;text-decoration:none" width="24"/></a><a href="#" style="color:#067df7;text-decoration-line:none;margin-right:0.5rem;margin-left:0.5rem;display:inline-block" target="_blank"><img alt="Facebook" height="24" src="https://placehold.in/24x24@2x.png/6B7280" style="display:block;outline:none;border:none;text-decoration:none" width="24"/></a></td></tr></tbody></table><p style="font-size:0.75rem;line-height:1.625;color:rgb(106,114,130);text-align:center;margin:0rem;margin-bottom:0.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">SecureBank Financial Services, Inc.<br/>350 Commerce Avenue, Suite 1200, New York, NY 10001</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(74,85,101);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Copyright 2026 SecureBank Financial Services, Inc. All rights reserved.</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(74,85,101);text-align:center;margin:0rem;margin-top:0.5rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">This is a transactional security notification. To manage your communication preferences,<!-- --> <a href="#" style="color:rgb(255,100,103);text-decoration-line:none" target="_blank">update your settings</a> <!-- -->or<!-- --> <a href="#" style="color:rgb(255,100,103);text-decoration-line:none" target="_blank">unsubscribe from marketing emails</a>.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>