Order Problem – We're Here to Help
Issue resolution email for damaged/lost/wrong item.
Preview
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</style></head><body style="background-color:rgb(255,255,255);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">We're so sorry about your order — here's how we'll make it right, today.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(255,255,255);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;background-color:rgb(255,255,255)"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(185,28,28);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="Company Logo" height="32" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="120"/></td><td align="right" data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(255,226,226);margin:0rem;text-transform:uppercase;letter-spacing:0.1em;font-weight:600;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Customer Support</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(220,38,38);padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:2.5rem"><tbody><tr><td><h1 style="color:rgb(255,255,255);font-size:1.875rem;line-height:1.25;font-weight:700;margin:0rem;letter-spacing:-0.025em">We owe you an apology.</h1><p style="font-size:1rem;line-height:1.625;color:rgb(255,226,226);margin-top:0.75rem;margin-bottom:0rem">Hi Sarah, we heard your order arrived damaged and we are truly sorry. That is not the experience you deserve, and we want to fix it right now.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(185,28,28);padding-right:0rem;padding-left:0rem;padding-bottom:0rem;padding-top:0rem"><tbody><tr><td><div style="height:4px;background:#7f1d1d"></div></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-bottom:2.5rem;padding-top:2.5rem"><tbody><tr><td><h2 style="color:rgb(185,28,28);font-size:1.125rem;line-height:1.5555555555555556;font-weight:700;margin:0rem;margin-bottom:0.5rem;text-transform:uppercase;letter-spacing:0.025em">How would you like us to help?</h2><p style="font-size:0.875rem;line-height:1.625;color:rgb(55,65,81);margin-top:0.5rem;margin-bottom:1.5rem">Choose the option that works best for you. Either way, we will take care of everything — no hassle, no questions asked.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column" style="padding-right:0.5rem"><a href="https://example.com/replacement?order=ORD-48291" style="line-height:1.4285714285714286;text-decoration:none;display:block;max-width:100%;mso-padding-alt:0px;background-color:#dc2626;color:#ffffff;font-size:13px;font-weight:700;padding-right:20px;padding-left:20px;padding-bottom:12px;padding-top:12px;border-radius:6px;text-align:center;text-decoration-line:none;width:100%;padding:12px 20px" target="_blank"><span><!--[if mso]><i style="mso-font-width:500%;mso-text-raise:18" hidden>  </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:9px">Send My Replacement</span><span><!--[if mso]><i style="mso-font-width:500%" hidden>  ​</i><![endif]--></span></a><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(107,114,128);text-align:center;margin-top:0.5rem;margin-bottom:0rem">Same-day expedited shipping</p></td><td align="center" data-id="__react-email-column" style="padding-left:0.5rem"><a href="https://example.com/refund?order=ORD-48291" style="line-height:1.4285714285714286;text-decoration:none;display:block;max-width:100%;mso-padding-alt:0px;background-color:#ffffff;color:#b91c1c;font-size:13px;font-weight:700;padding-right:20px;padding-left:20px;padding-bottom:11px;padding-top:11px;border-radius:6px;text-align:center;text-decoration-line:none;width:100%;padding:11px 20px;border:2px solid #b91c1c" target="_blank"><span><!--[if mso]><i style="mso-font-width:500%;mso-text-raise:16.5" hidden>  </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:8.25px">Issue Full Refund</span><span><!--[if mso]><i style="mso-font-width:500%" hidden>  ​</i><![endif]--></span></a><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(107,114,128);text-align:center;margin-top:0.5rem;margin-bottom:0rem">Back to your original payment</p></td></tr></tbody></table></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-right:2rem;margin-left:2rem;margin-bottom:0rem;margin-top:0rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(254,242,242);padding-right:2rem;padding-left:2rem;padding-bottom:2rem;padding-top:2rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td width="48" data-id="__react-email-column"><div style="width:40px;height:40px;background-color:#dc2626;border-radius:8px;display:flex;align-items:center;justify-content:center"><img alt="" height="24" src="https://placehold.in/24x24@2x.png/ffffff" style="display:block;outline:none;border:none;text-decoration:none" width="24"/></div></td><td data-id="__react-email-column"><h3 style="color:rgb(185,28,28);font-size:0.875rem;line-height:1.4285714285714286;font-weight:700;margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em">Your Free Return Label</h3><p style="font-size:0.875rem;line-height:1.625;color:rgb(55,65,81);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">No need to pay a thing.<!-- --> <a href="https://example.com/return-label?order=ORD-48291" style="color:rgb(220,38,38);text-decoration-line:underline;font-weight:600" target="_blank">Download your prepaid return label here</a> <!-- -->and drop it off at any carrier location at your convenience.</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(254,202,202);margin-bottom:1.5rem;margin-top:1.5rem"/><p style="font-size:0.875rem;line-height:1.625;color:rgb(55,65,81);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Before we proceed, could you confirm your delivery address below is still current? Reply to this email if anything has changed and we will update it right away.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-style:solid;border-width:1px;border-color:rgb(254,202,202);border-radius:0.375rem;padding-right:1.25rem;padding-left:1.25rem;padding-bottom:1rem;padding-top:1rem;margin-top:1rem"><tbody><tr><td><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(107,114,128);text-transform:uppercase;letter-spacing:0.1em;font-weight:600;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Shipping Address on File</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(17,24,39);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Sarah Mitchell</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(55,65,81);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">142 Birchwood Lane, Apt 3B</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(55,65,81);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Portland, OR 97201</p></td></tr></tbody></table></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-right:0rem;margin-left:0rem;margin-bottom:0rem;margin-top:0rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-bottom:2rem;padding-top:2rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td width="56" data-id="__react-email-column"><img alt="Jordan Lee, Customer Support Lead" height="44" src="/static/people/person-headshot1.png" style="display:block;outline:none;border:none;text-decoration:none;border-radius:50%" width="44"/></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(17,24,39);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Jordan Lee</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(107,114,128);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Customer Support Lead</p></td></tr></tbody></table><p style="font-size:0.875rem;line-height:1.625;color:rgb(55,65,81);margin-top:1rem;margin-bottom:0rem;font-style:italic">"We take this seriously and I personally want to make sure you leave this experience feeling taken care of. Thank you for your patience, Sarah."</p></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-right:0rem;margin-left:0rem;margin-bottom:0rem;margin-top:0rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(31,41,55);padding-right:2rem;padding-left:2rem;padding-bottom:2rem;padding-top:2rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="https://example.com/facebook" style="color:rgb(156,163,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Facebook</a><a href="https://example.com/instagram" style="color:rgb(156,163,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Instagram</a><a href="https://example.com/twitter" style="color:rgb(156,163,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">X / Twitter</a></td></tr></tbody></table><p style="font-size:0.75rem;line-height:1.625;color:rgb(107,114,128);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">EmailBits Inc. — 800 Market Street, San Francisco, CA 94102</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(107,114,128);text-align:center;margin-top:0.5rem;margin-bottom:0rem">Order Reference: ORD-48291 — Need help?<!-- --> <a href="mailto:support@emailbits.com" style="color:rgb(220,38,38);text-decoration-line:none" target="_blank">support@emailbits.com</a></p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(75,85,99);text-align:center;margin-top:1rem;margin-bottom:0rem"><a href="https://example.com/unsubscribe" style="color:rgb(107,114,128);text-decoration-line:underline" target="_blank">Unsubscribe</a> — <a href="https://example.com/privacy" style="color:rgb(107,114,128);text-decoration-line:underline" target="_blank">Privacy Policy</a> — <a href="https://example.com/terms" style="color:rgb(107,114,128);text-decoration-line:underline" target="_blank">Terms of Service</a></p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(75,85,99);text-align:center;margin-top:0.75rem;margin-bottom:0rem">Copyright 2026 EmailBits Inc. All rights reserved.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>