We couldn't process your payment

Hi Alex, we tried to charge your card on file for your NordVault subscription, but the payment didn't go through. This happens sometimes — it could be an expired card, insufficient funds, or a temporary bank hold. No worries, it's easy to fix.

Amount Due

$9.99

Declined

Plan: NordVault Pro — 2 TB Storage

Billing cycle: Monthly (January 2026)

Attempted on: January 14, 2026

Card on file: Visa ending in •••• 4821

What happens next

Today: Your storage remains fully accessible while you update your billing details.

In 3 days (Jan 17): Upload and sync access will be paused until payment is resolved.

In 30 days: Stored files may be subject to deletion. Update now to avoid any data loss.

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If you're experiencing any billing issues or have questions about your account, our support team is happy to help. Contact billing support or visit our Help Center.

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