Payment Failed – Action Required
Billing failure notification with clear steps to update payment method.
Preview
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</style></head><body style="background-color:rgb(249,250,251);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">Action needed: Your payment of $9.99 was declined — update your billing details to keep your storage active.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(249,250,251);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-bottom:2rem;padding-top:2rem;padding-right:1rem;padding-left:1rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;background-color:rgb(255,255,255);margin-right:auto;margin-left:auto;border-radius:1rem;overflow:hidden;box-shadow:0 0 rgb(0,0,0,0),0 0 rgb(0,0,0,0),0 0 rgb(0,0,0,0),0 0 rgb(0,0,0,0),0 1px 3px 0 var(--tw-shadow-color, rgb(0 0 0 / 0.1)),0 1px 2px -1px var(--tw-shadow-color, rgb(0 0 0 / 0.1));border-style:solid;border-width:1px;border-color:rgb(229,231,235)"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem;border-bottom-style:solid;border-bottom-width:1px;border-style:solid;border-color:rgb(243,244,246)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="NordVault Cloud Storage" height="32" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="140"/></td><td align="right" data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;font-weight:500;letter-spacing:0.025em;text-transform:uppercase;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Billing Notice</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(254,242,242);padding-right:2rem;padding-left:2rem;padding-bottom:1rem;padding-top:1rem;border-bottom-style:solid;border-bottom-width:1px;border-style:solid;border-color:rgb(255,226,226)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(193,0,7);margin:0rem;font-weight:600;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">⚠️ Payment unsuccessful — action required within 3 days</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-top:2.5rem;padding-bottom:1.5rem"><tbody><tr><td><h1 style="color:rgb(16,24,40);font-size:1.5rem;line-height:1.25;font-weight:600;margin:0rem;margin-bottom:0.75rem">We couldn't process your payment</h1><p style="font-size:1rem;line-height:1.625;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Hi Alex, we tried to charge your card on file for your NordVault subscription, but the payment didn't go through. This happens sometimes — it could be an expired card, insufficient funds, or a temporary bank hold. No worries, it's easy to fix.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);border-radius:0.75rem;border-style:solid;border-width:1px;border-color:rgb(229,231,235);padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.75rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-bottom:0.25rem;text-transform:uppercase;letter-spacing:0.025em;font-weight:500;margin-top:0rem;margin-left:0rem;margin-right:0rem">Amount Due</p><p style="font-size:1.5rem;line-height:1.3333333333333333;font-weight:600;color:rgb(16,24,40);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">$9.99</p></td><td align="right" data-id="__react-email-column"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,226,226);border-radius:0.5rem;padding-right:0.75rem;padding-left:0.75rem;padding-bottom:0.5rem;padding-top:0.5rem;display:inline-block"><tbody><tr><td><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(231,0,11);font-weight:600;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Declined</p></td></tr></tbody></table></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1rem;margin-top:1rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500;color:rgb(54,65,83)">Plan:</span> NordVault Pro — 2 TB Storage</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500;color:rgb(54,65,83)">Billing cycle:</span> Monthly (January 2026)</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500;color:rgb(54,65,83)">Attempted on:</span> January 14, 2026</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500;color:rgb(54,65,83)">Card on file:</span> Visa ending in •••• 4821</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,251,235);border-radius:0.75rem;border-style:solid;border-width:1px;border-color:rgb(254,230,133);padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;color:rgb(151,60,0);margin:0rem;margin-bottom:0.75rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">What happens next</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;font-weight:600;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">1.</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500">Today:</span> Your storage remains fully accessible while you update your billing details.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;font-weight:600;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">2.</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500">In 3 days (Jan 17):</span> Upload and sync access will be paused until payment is resolved.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1.5rem"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;font-weight:600;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">3.</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(187,77,0);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><span style="font-weight:500">In 30 days:</span> Stored files may be subject to deletion. Update now to avoid any data loss.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-bottom:2rem;text-align:center"><tbody><tr><td><a href="https://app.nordvault.io/billing/update" style="line-height:1.5;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:rgb(43,127,255);color:rgb(255,255,255);font-size:1rem;font-weight:600;border-radius:0.75rem;padding-right:32px;padding-left:32px;padding-bottom:16px;padding-top:16px;text-decoration-line:none;width:100%;text-align:center;box-sizing:border-box" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:24" hidden>    </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:12px">Update Payment Method</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>    ​</i><![endif]--></span></a><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0.75rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Secure 256-bit SSL encrypted billing portal</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-bottom:2rem"><tbody><tr><td><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-bottom:1.5rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:3rem;padding-right:1rem"><img alt="NordVault Support Team" height="44" src="/static/profilepic.png" style="display:block;outline:none;border:none;text-decoration:none;border-radius:9999px" width="44"/></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;color:rgb(30,41,57);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Need help? We're here.</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">If you're experiencing any billing issues or have questions about your account, our support team is happy to help.<!-- --> <a href="mailto:billing@nordvault.io" style="color:rgb(43,127,255);text-decoration-line:underline;font-weight:500" target="_blank">Contact billing support</a> <!-- -->or visit our<!-- --> <a href="https://help.nordvault.io/billing" style="color:rgb(43,127,255);text-decoration-line:underline;font-weight:500" target="_blank">Help Center</a>.</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem;border-top-style:solid;border-top-width:1px;border-style:solid;border-color:rgb(243,244,246)"><tbody><tr><td><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-bottom:1rem;text-transform:uppercase;letter-spacing:0.025em;font-weight:500;text-align:center;margin-top:0rem;margin-left:0rem;margin-right:0rem">Keep access to everything you rely on</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="text-align:center;padding-right:0.5rem;padding-left:0.5rem"><img alt="" height="48" src="https://placehold.in/48x48@2x.png/EFF6FF" style="display:block;outline:none;border:none;text-decoration:none;margin-right:auto;margin-left:auto;border-radius:0.5rem;margin-bottom:0.5rem" width="48"/><p style="font-size:0.75rem;line-height:1.3333333333333333;font-weight:600;color:rgb(54,65,83);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">2 TB Storage</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">All your files, safe and accessible</p></td><td data-id="__react-email-column" style="text-align:center;padding-right:0.5rem;padding-left:0.5rem"><img alt="" height="48" src="https://placehold.in/48x48@2x.png/EFF6FF" style="display:block;outline:none;border:none;text-decoration:none;margin-right:auto;margin-left:auto;border-radius:0.5rem;margin-bottom:0.5rem" width="48"/><p style="font-size:0.75rem;line-height:1.3333333333333333;font-weight:600;color:rgb(54,65,83);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Auto Sync</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Seamless across all devices</p></td><td data-id="__react-email-column" style="text-align:center;padding-right:0.5rem;padding-left:0.5rem"><img alt="" height="48" src="https://placehold.in/48x48@2x.png/EFF6FF" style="display:block;outline:none;border:none;text-decoration:none;margin-right:auto;margin-left:auto;border-radius:0.5rem;margin-bottom:0.5rem" width="48"/><p style="font-size:0.75rem;line-height:1.3333333333333333;font-weight:600;color:rgb(54,65,83);margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Team Sharing</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Collaborate without limits</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem;border-top-style:solid;border-top-width:1px;border-style:solid;border-color:rgb(243,244,246)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="https://twitter.com/nordvault" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Twitter</a><a href="https://linkedin.com/company/nordvault" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">LinkedIn</a><a href="https://nordvault.io/blog" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Blog</a><a href="https://help.nordvault.io" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Help Center</a></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-bottom:1rem;margin-top:1rem"/><p style="font-size:0.75rem;line-height:1.625;color:rgb(153,161,175);text-align:center;margin:0rem;margin-bottom:0.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">NordVault Inc. · 742 Birch Lane, Suite 300 · San Francisco, CA 94107</p><p style="font-size:0.75rem;line-height:1.625;color:rgb(153,161,175);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">You're receiving this email because you have an active NordVault account associated with<!-- --> <a href="mailto:alex@example.com" style="color:rgb(153,161,175);text-decoration-line:underline" target="_blank">alex@example.com</a>.<!-- --> <a href="https://app.nordvault.io/notifications" style="color:rgb(153,161,175);text-decoration-line:underline" target="_blank">Manage email preferences</a> <!-- -->·<!-- --> <a href="https://app.nordvault.io/unsubscribe" style="color:rgb(153,161,175);text-decoration-line:underline" target="_blank">Unsubscribe</a></p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(209,213,220);text-align:center;margin:0rem;margin-top:0.75rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">© 2026 NordVault Inc. All rights reserved.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>