SaaS Offboarding – We're Sorry to See You Go
Cancellation confirmation email from a SaaS product acknowledging the cancellation, offering a pause option, and gathering feedback.
Preview
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</style></head><body style="background-color:rgb(249,250,251);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">Your Arclane subscription has been cancelled — here is what happens next.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(249,250,251);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;margin-bottom:2rem;margin-top:2rem"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem;border-top-left-radius:1rem;border-top-right-radius:1rem;border-style:solid;border-width:1px;border-bottom-style:solid;border-bottom-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="Arclane logo" height="32" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="120"/></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:0rem;padding-left:0rem"><tbody><tr><td><img alt="A clean minimal desk workspace representing a thoughtful pause before moving on" height="280" src="/static/images/library/business-desk-workspace.png" style="display:block;outline:none;border:none;text-decoration:none;width:100%;object-fit:cover;height:280px" width="600"/></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem;border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235)"><tbody><tr><td><h1 style="color:rgb(16,24,40);font-size:1.5rem;line-height:1.25;font-weight:600;margin:0rem;margin-bottom:0.75rem;font-family:Inter, Arial, sans-serif">Your cancellation is confirmed.</h1><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:1rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">Hi Sarah, we have processed your request to cancel your Arclane Pro subscription. We respect your decision, and there is nothing more you need to do on your end.</p><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Your account will remain fully active — with access to all Pro features — through the end of your current billing cycle.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);border-style:solid;border-width:1px;border-color:rgb(229,231,235);border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem;margin-top:1.5rem;margin-bottom:0.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:1rem;padding-right:1rem"><div style="width:4px;height:48px;background-color:#3B82F6;border-radius:4px;display:block"></div></td><td data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(106,114,130);font-weight:600;text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">Pro Access Ends</p><p style="font-size:1.25rem;line-height:1.4;color:rgb(16,24,40);font-weight:600;margin:0rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">February 14, 2026</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-right:2rem;padding-left:2rem;padding-bottom:1.75rem;padding-top:1.75rem;border-style:solid;border-width:1px;border-top-style:solid;border-top-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><h2 style="color:rgb(16,24,40);font-size:1.125rem;line-height:1.5555555555555556;font-weight:600;margin:0rem;margin-bottom:0.75rem;font-family:Inter, Arial, sans-serif">Not the right time? Consider pausing instead.</h2><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:1rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">If timing or budget is the concern, you can pause your subscription for up to 3 months rather than cancelling outright. Your data, settings, and workflows stay exactly as you left them — no re-onboarding, no lost progress.</p><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Pausing is available at no cost, and you can resume at any time with one click.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-top:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><a href="https://app.arclane.io/account/pause" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:#ffffff;color:#1f2937;font-size:14px;font-weight:600;border-style:solid;border-width:1px;border-color:rgb(209,213,220);border-radius:8px;padding-right:24px;padding-left:24px;padding-bottom:12px;padding-top:12px;text-decoration-line:none;font-family:Inter, Arial, sans-serif;border:1px solid #d1d5db;padding:12px 24px" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:18" hidden>   </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:9px">Pause My Subscription Instead</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>   ​</i><![endif]--></span></a></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-top:1.75rem;padding-bottom:2rem;border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-bottom-style:solid;border-bottom-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><h2 style="color:rgb(16,24,40);font-size:1.125rem;line-height:1.5555555555555556;font-weight:600;margin:0rem;margin-bottom:0.75rem;font-family:Inter, Arial, sans-serif">Changed your mind?</h2><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:1.5rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">If you would like to keep your subscription active, you can reverse this cancellation before February 14, 2026. After that date, your account will revert to the free plan and no further charges will occur.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><a href="https://app.arclane.io/account/reactivate" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:#3B82F6;color:#ffffff;font-size:15px;font-weight:600;border-radius:8px;padding-right:32px;padding-left:32px;padding-bottom:14px;padding-top:14px;text-decoration-line:none;font-family:Inter, Arial, sans-serif;padding:14px 32px" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:21" hidden>    </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:10.5px">I Changed My Mind — Keep My Plan</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>    ​</i><![endif]--></span></a></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-bottom:1.5rem;margin-top:1.5rem"/><h3 style="color:rgb(16,24,40);font-size:1rem;line-height:1.5;font-weight:600;margin:0rem;margin-bottom:0.5rem;font-family:Inter, Arial, sans-serif">One quick question before you go</h3><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:1.25rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">Understanding why you cancelled helps us build a better product. It takes less than 30 seconds — select the option that best describes your reason.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><table width="100%" cellPadding="0" cellSpacing="0" role="presentation"><tbody><tr><td style="padding-bottom:8px"><a href="https://app.arclane.io/feedback/cancel?reason=price" style="color:#374151;text-decoration-line:none;font-family:Inter, Arial, sans-serif;display:block;background-color:#F9FAFB;border:1px solid #E5E7EB;border-radius:8px;padding:11px 16px;font-size:14px;text-decoration:none;font-weight:400" target="_blank">It was too expensive for my budget</a></td></tr><tr><td style="padding-bottom:8px"><a href="https://app.arclane.io/feedback/cancel?reason=usage" style="color:#374151;text-decoration-line:none;font-family:Inter, Arial, sans-serif;display:block;background-color:#F9FAFB;border:1px solid #E5E7EB;border-radius:8px;padding:11px 16px;font-size:14px;text-decoration:none;font-weight:400" target="_blank">I did not use it enough to justify the cost</a></td></tr><tr><td style="padding-bottom:8px"><a href="https://app.arclane.io/feedback/cancel?reason=competitor" style="color:#374151;text-decoration-line:none;font-family:Inter, Arial, sans-serif;display:block;background-color:#F9FAFB;border:1px solid #E5E7EB;border-radius:8px;padding:11px 16px;font-size:14px;text-decoration:none;font-weight:400" target="_blank">I switched to a different tool</a></td></tr><tr><td style="padding-bottom:8px"><a href="https://app.arclane.io/feedback/cancel?reason=features" style="color:#374151;text-decoration-line:none;font-family:Inter, Arial, sans-serif;display:block;background-color:#F9FAFB;border:1px solid #E5E7EB;border-radius:8px;padding:11px 16px;font-size:14px;text-decoration:none;font-weight:400" target="_blank">It was missing features I needed</a></td></tr><tr><td style="padding-bottom:8px"><a href="https://app.arclane.io/feedback/cancel?reason=other" style="color:#374151;text-decoration-line:none;font-family:Inter, Arial, sans-serif;display:block;background-color:#F9FAFB;border:1px solid #E5E7EB;border-radius:8px;padding:11px 16px;font-size:14px;text-decoration:none;font-weight:400" target="_blank">Something else</a></td></tr></tbody></table></td></tr></tbody></table><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-top:1rem;font-family:Inter, Arial, sans-serif;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Prefer to share more detail?<!-- --> <a href="https://app.arclane.io/feedback/cancel?type=open" style="color:#3B82F6;text-decoration-line:none;text-decoration:underline;font-family:Inter, Arial, sans-serif;font-size:14px" target="_blank">Give us written feedback</a> <!-- -->— we read every response.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem;border-style:solid;border-width:1px;border-top-style:solid;border-top-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">We genuinely appreciate the time you spent with Arclane. If your needs change down the road, your account will be here — and getting back up to speed takes only a moment. Wishing you well.</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);font-weight:600;margin:0rem;margin-top:1rem;font-family:Inter, Arial, sans-serif;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">The Arclane Team</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem;border-bottom-right-radius:1rem;border-bottom-left-radius:1rem;border-style:solid;border-width:1px;border-top-style:solid;border-top-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(243,244,246);margin-bottom:1.5rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1.25rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="https://twitter.com/arclanehq" style="color:#6B7280;text-decoration-line:none;font-size:13px;text-decoration:none;font-family:Inter, Arial, sans-serif;margin-right:16px" target="_blank">Twitter</a><a href="https://linkedin.com/company/arclanehq" style="color:#6B7280;text-decoration-line:none;font-size:13px;text-decoration:none;font-family:Inter, Arial, sans-serif;margin-right:16px" target="_blank">LinkedIn</a><a href="https://arclane.io/blog" style="color:#6B7280;text-decoration-line:none;font-size:13px;text-decoration:none;font-family:Inter, Arial, sans-serif" target="_blank">Blog</a></td></tr></tbody></table><p style="font-size:0.75rem;line-height:1.625;color:rgb(153,161,175);text-align:center;margin:0rem;margin-bottom:0.5rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-left:0rem;margin-right:0rem">Arclane Inc. — 340 Pine Street, Suite 800, San Francisco, CA 94104</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);text-align:center;margin:0rem;font-family:Inter, Arial, sans-serif;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">You are receiving this email because you hold an Arclane account.<!-- --> <a href="https://app.arclane.io/account/privacy" style="color:#9CA3AF;text-decoration-line:none;text-decoration:underline;font-family:Inter, Arial, sans-serif;font-size:12px" target="_blank">Privacy Policy</a> | <a href="https://app.arclane.io/unsubscribe" style="color:#9CA3AF;text-decoration-line:none;text-decoration:underline;font-family:Inter, Arial, sans-serif;font-size:12px" target="_blank">Unsubscribe</a></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>