Support Ticket Resolved
Support ticket closure email with resolution summary and CSAT rating request.
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</style></head><body style="background-color:rgb(249,250,251);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">Your support ticket #40928 has been resolved — CSV export is now fixed for your team workspace.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(249,250,251);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;margin-bottom:2rem;margin-top:2rem;padding-right:1rem;padding-left:1rem"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-top-left-radius:1rem;border-top-right-radius:1rem;padding-right:2rem;padding-left:2rem;padding-top:2rem;padding-bottom:1.5rem;border-style:solid;border-width:1px;border-bottom-style:solid;border-bottom-width:0px;border-color:rgb(229,231,235)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="EmailBits Support" height="32" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="120"/></td><td align="right" data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;font-weight:500;letter-spacing:0.025em;text-transform:uppercase;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Support Team</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:0rem;padding-top:0rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><div><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(240,253,244);border-style:solid;border-width:1px;border-color:rgb(185,248,207);border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1rem;padding-top:1rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:36px"><img alt="Resolved status indicator" height="36" src="https://placehold.in/36x36@2x.png/22C55E" style="display:block;outline:none;border:none;text-decoration:none;border-radius:9999px" width="36"/></td><td data-id="__react-email-column" style="padding-left:0.75rem"><p style="font-size:0.875rem;line-height:1.25;color:rgb(1,102,48);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Ticket Resolved</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(0,166,62);margin:0rem;margin-top:0.125rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Ticket #40928 — Resolved in 4.2 hours</p></td></tr></tbody></table></td></tr></tbody></table></div></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-top:1.5rem;padding-bottom:0.5rem"><tbody><tr><td><h1 style="color:rgb(16,24,40);font-size:1.5rem;line-height:1.25;font-weight:600;margin:0rem;margin-bottom:0.75rem">Your export issue has been fixed, Alex.</h1><p style="font-size:1rem;line-height:1.625;color:rgb(74,85,101);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Hi Alex, thank you for your patience. Our engineering team has identified and resolved the issue you reported with CSV exports on the team plan. Your workspace export functionality should now be working correctly.</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Below is a summary of what was found and the steps to confirm everything is working on your end.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(249,250,251);border-style:solid;border-width:1px;border-color:rgb(229,231,235);border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem"><tbody><tr><td><h2 style="color:rgb(30,41,57);font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;margin:0rem;margin-bottom:0.75rem;text-transform:uppercase;letter-spacing:0.025em">Resolution Summary</h2><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:0.75rem;margin-top:0.75rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:120px"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);font-weight:500;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Ticket</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">#40928</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:120px"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);font-weight:500;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Subject</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">CSV export not working on team plan</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:120px"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);font-weight:500;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Root Cause</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Bug in the export pipeline for team workspaces</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.5rem"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:120px"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);font-weight:500;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Fix Applied</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Patch deployed to production export pipeline</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:120px"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);font-weight:500;margin:0rem;text-transform:uppercase;letter-spacing:0.025em;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Resolved In</p></td><td data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(54,65,83);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">4.2 hours</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem"><tbody><tr><td><h2 style="color:rgb(30,41,57);font-size:1rem;line-height:1.5;font-weight:600;margin:0rem;margin-bottom:1rem">Please follow these steps to confirm your export is working:</h2><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td valign="top" data-id="__react-email-column" style="width:40px"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(43,127,255);border-radius:9999px;width:28px;height:28px;text-align:center"><tbody><tr><td><p style="font-size:0.75rem;line-height:28px;color:rgb(255,255,255);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">1</p></td></tr></tbody></table></td><td valign="top" data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Navigate to your Team Workspace</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Log in to your account and open the workspace where the export issue occurred. Go to Settings and select your team workspace from the dropdown.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td valign="top" data-id="__react-email-column" style="width:40px"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(43,127,255);border-radius:9999px;width:28px;height:28px;text-align:center"><tbody><tr><td><p style="font-size:0.75rem;line-height:28px;color:rgb(255,255,255);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">2</p></td></tr></tbody></table></td><td valign="top" data-id="__react-email-column"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Retry the CSV Export</p><p style="font-size:0.875rem;line-height:1.625;color:rgb(106,114,130);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Navigate to the data export section, select CSV as the export format, and initiate the download. Your file should generate and download without errors.</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:2rem;padding-top:0.5rem"><tbody><tr><td><a href="https://app.emailbits.com/dashboard" style="line-height:1.4285714285714286;text-decoration:none;display:block;max-width:100%;mso-padding-alt:0px;background-color:rgb(43,127,255);color:rgb(255,255,255);font-size:0.875rem;font-weight:600;border-radius:0.5rem;padding-right:24px;padding-left:24px;padding-bottom:12px;padding-top:12px;text-align:center;text-decoration-line:none" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:18" hidden>   </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:9px">Go to My Workspace</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>   ​</i><![endif]--></span></a></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:2rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(239,246,255);border-style:solid;border-width:1px;border-color:rgb(219,234,254);border-radius:0.75rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem"><tbody><tr><td><h3 style="color:rgb(28,57,142);font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;margin:0rem;margin-bottom:0.5rem">Still experiencing the issue?</h3><p style="font-size:0.875rem;line-height:1.625;color:rgb(20,71,230);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">If your CSV export is still not working after following the steps above, simply reply to this email and your ticket will automatically reopen. A member of our support team will follow up with you promptly.</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:2rem"><tbody><tr><td><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1.5rem"/><h3 style="color:rgb(30,41,57);font-size:0.875rem;line-height:1.4285714285714286;font-weight:600;margin:0rem;margin-bottom:0.25rem;text-align:center">How was your support experience?</h3><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-bottom:1.25rem;text-align:center;margin-top:0rem;margin-left:0rem;margin-right:0rem">Your feedback helps us improve our response quality.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td align="right" data-id="__react-email-column" style="padding-right:0.75rem"><a href="https://app.emailbits.com/feedback?ticket=40928&rating=positive" style="color:#067df7;text-decoration-line:none" target="_blank"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(240,253,244);border-style:solid;border-width:1px;border-color:rgb(185,248,207);border-radius:0.75rem;padding-right:1.25rem;padding-left:1.25rem;padding-bottom:0.75rem;padding-top:0.75rem;text-align:center;display:inline-block"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(0,130,54);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Thumbs Up</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(0,201,80);margin:0rem;margin-top:0.125rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Issue resolved</p></td></tr></tbody></table></a></td><td align="left" data-id="__react-email-column" style="padding-left:0.75rem"><a href="https://app.emailbits.com/feedback?ticket=40928&rating=negative" style="color:#067df7;text-decoration-line:none" target="_blank"><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(254,242,242);border-style:solid;border-width:1px;border-color:rgb(255,201,201);border-radius:0.75rem;padding-right:1.25rem;padding-left:1.25rem;padding-bottom:0.75rem;padding-top:0.75rem;text-align:center;display:inline-block"><tbody><tr><td><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(193,0,7);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Thumbs Down</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(255,100,103);margin:0rem;margin-top:0.125rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Still having issues</p></td></tr></tbody></table></a></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(255,255,255);border-left-style:solid;border-left-width:1px;border-right-style:solid;border-right-width:1px;border-color:rgb(229,231,235);padding-right:2rem;padding-left:2rem;padding-bottom:2rem"><tbody><tr><td><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1.5rem"/><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:48px"><img alt="Support agent Jordan Mills" height="44" src="/static/people/person-headshot3.png" style="display:block;outline:none;border:none;text-decoration:none;border-radius:9999px" width="44"/></td><td data-id="__react-email-column" style="padding-left:0.75rem"><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(30,41,57);font-weight:600;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Jordan Mills</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(153,161,175);margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Senior Support Engineer, EmailBits</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(243,244,246);border-style:solid;border-width:1px;border-color:rgb(229,231,235);border-bottom-right-radius:1rem;border-bottom-left-radius:1rem;padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem"><tbody><tr><td><p style="font-size:0.75rem;line-height:1.625;color:rgb(153,161,175);text-align:center;margin:0rem;margin-bottom:0.75rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">This message was sent regarding support ticket #40928 associated with your EmailBits account (alex.kim@example.com). Please do not reply if you no longer need assistance.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:0.75rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="https://emailbits.com/support" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Help Center</a><a href="https://emailbits.com/privacy" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Privacy Policy</a><a href="https://emailbits.com/unsubscribe" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Unsubscribe</a></td></tr></tbody></table><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(209,213,220);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">EmailBits Inc. — 340 Pine Street, Suite 800, San Francisco, CA 94104</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(209,213,220);text-align:center;margin:0rem;margin-top:0.25rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Copyright 2026 EmailBits. 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