Travel Delay Notification – We're Here to Help
Proactive support email for flight delays/travel disruptions.
Preview
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</style></head><body style="background-color:rgb(249,250,251);margin:0"><!--$--><!--html--><div style="display:none;overflow:hidden;line-height:1px;opacity:0;max-height:0;max-width:0" data-skip-in-text="true">We heard your flight is delayed. Your room is ready and waiting — no matter when you arrive.<div> </div></div><!--head--><!--body--><table border="0" width="100%" cellPadding="0" cellSpacing="0" role="presentation" align="center"><tbody><tr><td style="background-color:rgb(249,250,251);margin:0rem;padding:0rem;font-family:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji""><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="max-width:600px;margin-right:auto;margin-left:auto;background-color:rgb(255,255,255)"><tbody><tr style="width:100%"><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(22,101,52);padding-right:2rem;padding-left:2rem;padding-bottom:1rem;padding-top:1rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column"><img alt="Verdant Hotels logo" height="36" src="/static/company-logo.png" style="display:block;outline:none;border:none;text-decoration:none" width="140"/></td><td align="right" data-id="__react-email-column"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(185,248,207);margin:0rem;letter-spacing:0.1em;text-transform:uppercase;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Guest Support</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding:0rem;margin:0rem"><tbody><tr><td><img alt="Luxury overwater resort bungalow surrounded by calm turquoise water at golden hour" height="300" src="/static/images/library/travel-luxury-resort.png" style="display:block;outline:none;border:none;text-decoration:none;width:100%;object-fit:cover" width="600"/></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(21,128,61);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem"><tbody><tr><td><h1 style="color:rgb(255,255,255);font-size:1.5rem;line-height:1.375;font-weight:700;margin:0rem;letter-spacing:-0.025em">We Heard Your Flight Is Delayed.</h1><p style="font-size:1rem;line-height:1.625;color:rgb(220,252,231);margin:0rem;margin-top:0.5rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Your room is held, your welcome is warm, and we will be here whenever you arrive.</p></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="padding-right:2rem;padding-left:2rem;padding-bottom:2rem;padding-top:2rem;background-color:rgb(255,255,255)"><tbody><tr><td><p style="font-size:1rem;line-height:1.625;color:rgb(30,41,57);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Dear Ms. Eleanor Hartwell,</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">We have been notified that your inbound flight from Oslo is currently experiencing a delay. We want to assure you that this will have absolutely no impact on your reservation at Verdant Harbour Resort. Your room is confirmed, secured, and will be ready for you regardless of your arrival time.</p><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1.5rem;margin-top:1.5rem"/><h2 style="color:rgb(21,128,61);font-size:1.125rem;line-height:1.5555555555555556;font-weight:700;margin:0rem;margin-bottom:0.75rem;letter-spacing:-0.025em">Flexible Check-In, On Your Schedule</h2><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Our standard check-in time is 3:00 PM, but we operate a fully flexible late arrival policy for guests affected by travel disruptions. Whether you land at 9 PM or well past midnight, our front desk team is staffed around the clock and your room will be prepared and waiting.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(240,253,244);border-style:solid;border-width:1px;border-color:rgb(185,248,207);border-radius:0.5rem;padding-right:1.5rem;padding-left:1.5rem;padding-bottom:1.25rem;padding-top:1.25rem;margin-bottom:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%;padding-right:1rem"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(22,101,52);font-weight:700;text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Standard Check-In</p><p style="font-size:1rem;line-height:1.5;color:rgb(30,41,57);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">3:00 PM onwards</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-top:0.25rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">Any day of arrival</p></td><td data-id="__react-email-column" style="width:50%;border-left-style:solid;border-left-width:1px;border-color:rgb(185,248,207);padding-left:1rem"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(22,101,52);font-weight:700;text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Late Arrival Check-In</p><p style="font-size:1rem;line-height:1.5;color:rgb(30,41,57);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">24 Hours Available</p><p style="font-size:0.875rem;line-height:1.4285714285714286;color:rgb(106,114,130);margin:0rem;margin-top:0.25rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">No extra charge applied</p></td></tr></tbody></table></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1.5rem;margin-top:1.5rem"/><h2 style="color:rgb(21,128,61);font-size:1.125rem;line-height:1.5555555555555556;font-weight:700;margin:0rem;margin-bottom:0.75rem;letter-spacing:-0.025em">Complimentary Late Checkout For Late Arrivals</h2><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">If you arrive after 8:00 PM this evening, we are pleased to offer you a complimentary late checkout the following day. Instead of the standard 11:00 AM checkout, you will be able to check out at 2:00 PM at no additional cost — giving you a full night of rest and a relaxed morning before you continue your journey.</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">This benefit is applied automatically to your reservation and requires no action on your part. Our front desk team will confirm the details with you upon arrival.</p><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(229,231,235);margin-bottom:1.5rem;margin-top:1.5rem"/><h2 style="color:rgb(21,128,61);font-size:1.125rem;line-height:1.5555555555555556;font-weight:700;margin:0rem;margin-bottom:0.75rem;letter-spacing:-0.025em">Your Concierge Is Standing By</h2><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Our dedicated concierge team is available now to assist you with any arrangements — whether that is coordinating airport transfer updates, adjusting a dinner reservation, arranging a late-night welcome snack in your room, or simply answering any questions you may have about your stay.</p><p style="font-size:1rem;line-height:1.625;color:rgb(54,65,83);margin:0rem;margin-bottom:1.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">If you have an updated estimated arrival time, please let us know so we can ensure everything is perfectly prepared for your arrival. You can reach us directly via the options below.</p><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="text-align:center;margin-bottom:0.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td align="right" data-id="__react-email-column" style="padding-right:0.5rem"><a href="https://verdanthotels.com/contact" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:rgb(21,128,61);color:rgb(255,255,255);font-size:0.875rem;font-weight:700;padding-right:24px;padding-left:24px;padding-bottom:12px;padding-top:12px;border-radius:0.375rem;text-decoration-line:none" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:18" hidden>   </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:9px">Contact Us</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>   ​</i><![endif]--></span></a></td><td align="left" data-id="__react-email-column" style="padding-left:0.5rem"><a href="https://verdanthotels.com/update-eta" style="line-height:1.4285714285714286;text-decoration:none;display:inline-block;max-width:100%;mso-padding-alt:0px;background-color:rgb(255,255,255);color:rgb(21,128,61);font-size:0.875rem;font-weight:700;padding-right:24px;padding-left:24px;padding-bottom:12px;padding-top:12px;border-radius:0.375rem;text-decoration-line:none;border-style:solid;border-width:1px;border-color:rgb(21,128,61)" target="_blank"><span><!--[if mso]><i style="mso-font-width:400%;mso-text-raise:18" hidden>   </i><![endif]--></span><span style="max-width:100%;display:inline-block;line-height:120%;mso-padding-alt:0px;mso-text-raise:9px">Update Your ETA</span><span><!--[if mso]><i style="mso-font-width:400%" hidden>   ​</i><![endif]--></span></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(240,253,244);padding-right:2rem;padding-left:2rem;padding-bottom:1.25rem;padding-top:1.25rem;border-top-style:solid;border-top-width:1px;border-color:rgb(220,252,231)"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(22,101,52);font-weight:700;text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Direct Concierge Line</p><a href="tel:+442071234567" style="color:rgb(21,128,61);text-decoration-line:none;font-size:1rem;line-height:1.5;font-weight:700" target="_blank">+44 207 123 4567</a></td><td align="right" data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(22,101,52);font-weight:700;text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Concierge Email</p><a href="mailto:concierge@verdanthotels.com" style="color:rgb(21,128,61);text-decoration-line:none;font-size:0.875rem;line-height:1.4285714285714286;font-weight:700" target="_blank">concierge@verdanthotels.com</a></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(22,101,52);padding-right:2rem;padding-left:2rem;padding-bottom:1.25rem;padding-top:1.25rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation"><tbody style="width:100%"><tr style="width:100%"><td data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(123,241,168);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Reservation Reference</p><p style="font-size:1rem;line-height:1.5;color:rgb(255,255,255);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">VHR-2026-84291</p></td><td align="right" data-id="__react-email-column" style="width:50%"><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(123,241,168);text-transform:uppercase;letter-spacing:0.1em;margin:0rem;margin-bottom:0.25rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Check-In Date</p><p style="font-size:1rem;line-height:1.5;color:rgb(255,255,255);font-weight:700;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">14 March 2026</p></td></tr></tbody></table></td></tr></tbody></table><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="background-color:rgb(16,24,40);padding-right:2rem;padding-left:2rem;padding-bottom:1.5rem;padding-top:1.5rem"><tbody><tr><td><table align="center" width="100%" border="0" cellPadding="0" cellSpacing="0" role="presentation" style="margin-bottom:1rem"><tbody style="width:100%"><tr style="width:100%"><td align="center" data-id="__react-email-column"><a href="https://facebook.com/verdanthotels" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Facebook</a><a href="https://instagram.com/verdanthotels" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Instagram</a><a href="https://twitter.com/verdanthotels" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">Twitter</a><a href="https://linkedin.com/company/verdanthotels" style="color:rgb(153,161,175);text-decoration-line:none;font-size:0.75rem;line-height:1.3333333333333333;margin-right:0.5rem;margin-left:0.5rem" target="_blank">LinkedIn</a></td></tr></tbody></table><hr style="width:100%;border:none;border-top:1px solid #eaeaea;border-color:rgb(54,65,83);margin-bottom:1rem;margin-top:1rem"/><p style="font-size:0.75rem;line-height:1.625;color:rgb(106,114,130);text-align:center;margin:0rem;margin-bottom:0.5rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">Verdant Harbour Resort, 14 Coastal Drive, Edinburgh, EH6 7AB, United Kingdom</p><p style="font-size:0.75rem;line-height:1.625;color:rgb(106,114,130);text-align:center;margin:0rem;margin-bottom:0.75rem;margin-top:0rem;margin-left:0rem;margin-right:0rem">This message was sent to eleanor.hartwell@email.com regarding your active reservation. This is a transactional service notification.</p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(74,85,101);text-align:center;margin:0rem;margin-top:0rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem"><a href="https://verdanthotels.com/privacy" style="color:rgb(153,161,175);text-decoration-line:none" target="_blank">Privacy Policy</a> | <a href="https://verdanthotels.com/terms" style="color:rgb(153,161,175);text-decoration-line:none" target="_blank">Terms of Service</a> | <a href="https://verdanthotels.com/unsubscribe" style="color:rgb(153,161,175);text-decoration-line:none" target="_blank">Unsubscribe</a></p><p style="font-size:0.75rem;line-height:1.3333333333333333;color:rgb(74,85,101);text-align:center;margin:0rem;margin-top:0.75rem;margin-bottom:0rem;margin-left:0rem;margin-right:0rem">© 2026 Verdant Hotels Group. All rights reserved.</p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--/$--></body></html>