Guest Support

Luxury overwater resort bungalow surrounded by calm turquoise water at golden hour

We Heard Your Flight Is Delayed.

Your room is held, your welcome is warm, and we will be here whenever you arrive.

Dear Ms. Eleanor Hartwell,

We have been notified that your inbound flight from Oslo is currently experiencing a delay. We want to assure you that this will have absolutely no impact on your reservation at Verdant Harbour Resort. Your room is confirmed, secured, and will be ready for you regardless of your arrival time.

Flexible Check-In, On Your Schedule

Our standard check-in time is 3:00 PM, but we operate a fully flexible late arrival policy for guests affected by travel disruptions. Whether you land at 9 PM or well past midnight, our front desk team is staffed around the clock and your room will be prepared and waiting.

Standard Check-In

3:00 PM onwards

Any day of arrival

Late Arrival Check-In

24 Hours Available

No extra charge applied

Complimentary Late Checkout For Late Arrivals

If you arrive after 8:00 PM this evening, we are pleased to offer you a complimentary late checkout the following day. Instead of the standard 11:00 AM checkout, you will be able to check out at 2:00 PM at no additional cost — giving you a full night of rest and a relaxed morning before you continue your journey.

This benefit is applied automatically to your reservation and requires no action on your part. Our front desk team will confirm the details with you upon arrival.

Your Concierge Is Standing By

Our dedicated concierge team is available now to assist you with any arrangements — whether that is coordinating airport transfer updates, adjusting a dinner reservation, arranging a late-night welcome snack in your room, or simply answering any questions you may have about your stay.

If you have an updated estimated arrival time, please let us know so we can ensure everything is perfectly prepared for your arrival. You can reach us directly via the options below.

Update Your ETA

Direct Concierge Line

+44 207 123 4567

Concierge Email

concierge@verdanthotels.com

Reservation Reference

VHR-2026-84291

Check-In Date

14 March 2026

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Verdant Harbour Resort, 14 Coastal Drive, Edinburgh, EH6 7AB, United Kingdom

This message was sent to eleanor.hartwell@email.com regarding your active reservation. This is a transactional service notification.

Travel Delay Notification – We're Here to Help